Help & Frequently Asked Questions
Everything you need to know before you reach out. Still stuck? Call, text, or send a quick request — a real person answers.
Can I save this site as an app on my phone?
Yes — it installs like a real app, with no app-store download. Once it's on your home screen, you get:
- One tap to reach us — no digging through a browser or bookmarks.
- Faster loading — it opens straight into the site, full-screen, no address bar.
- Your Client Dashboard right there — projects, estimates, and invoices are a tap away.
On iPhone/iPad: tap the Share icon in Safari, then "Add to Home Screen." On Android/Chrome/Edge: tap the button above.
How do I get a quote?
Two easy ways, choose whichever suits you:
- Quick request — our short request form. Just your name and how to reach you; a real person replies within about an hour.
- Detailed estimate — our guided 4-step form. Tell us the type of work, your timing, and add photos for the most accurate price.
Can I just call or chat instead?
Absolutely. Call or text us any time at (000) 000-0000. You can also use the live chat bubble on our home page to talk to a real person right away — no waiting for a callback.
What happens after I submit a request?
If you gave us an email, we send you a quick confirmation link — click it so we know we can reach you. Then a real person gets back to you, usually within about one business hour during business hours (Mon–Sat, 8am–6pm). Phone-only requests skip the email step.
What kind of work do you do?
Locks, access control, and small non-specialty jobs — plus referrals for the rest:
- Locks & Access — smart, keypad & fingerprint locks and video doorbells; we help you find and source the right one.
- Multiproperty Access — compare access-control systems for buildings and portfolios.
- Small Handyman Fixes — mounting, assembly, hardware swaps, minor patching (small, non-specialty jobs).
- Property Maintenance — turnovers, upkeep, and vendor coordination.
- Licensed-Pro Referrals — electrical, plumbing, remodeling & EV chargers go to licensed professionals.
What areas do you serve?
Santa Monica and the Westside — including Venice, Brentwood, Pacific Palisades, West LA, Mar Vista, Marina del Rey, Culver City, and Beverly Hills. Not sure if you're in range? Just ask.
Why can I trust you?
We're locally owned and background-checked. You get a written estimate before any work and a clear itemized invoice when it's done — and anything that needs a license (electrical, plumbing, remodeling) we refer to a licensed pro.
How do payments work?
We keep it flexible: Cash, Check, Card, Venmo, or Zelle. Every job is invoiced with itemized labor and materials so you always see exactly what you're paying for.
I'm already a customer — where are my projects and invoices?
In your private Client Dashboard. Enter the email you gave us and we'll send you a secure link — no password needed. There you'll find your projects, estimates, invoices, and requests, always up to date.